Membership-based response infrastructure for property operators. When something breaks, you make one call — we dispatch vetted, insured crews and hand you a timestamped record of every job.
It’s 11pm. A unit’s flooding, the tenant’s panicking, and you’re calling numbers that go to voicemail.
Fire / life-safety or backflow is out of date. The clock is running and the paperwork has to be right.
The crew you counted on didn’t show. The tenant’s on the phone and it’s your name on the building.
Who do you call — and who documents it?
One number reaches your dedicated line — no phone tree, no chasing vendors. We pick up and triage.
Licensed, insured, background-checked crews — the same standard we hold our own restoration teams to.
Every job lands in your vault: timestamped photos, scope, and an Xactimate-grade record your adjuster will accept.
48hr, 24hr, or same-day emergency by tier.
Licensed, insured, accountable crews on call.
Every job, photo-backed and timestamped.
Backflow & fire/life-safety tracked and filed.
Catch the $40k problem while it’s $400.
A named human who knows your portfolio.
Every property’s status in one view.
A predictable line item you can forecast.
Transparent monthly pricing. Cancel anytime — no lock-in. Work is billed transparently on top.
State-certified, filed with your water district.
Gutters, soft-wash, bin & corral — photo-documented.
Inspection coordinated, certificate filed, next due auto-scheduled.
Common-area stations serviced & restocked, documented.
We’re a King County design-build & restoration firm — IICRC and Xactimate certified. Priority Care puts that bench on retainer for your portfolio.
IICRC S500 means water damage handled to standard — not guesswork. We document to the same standard your adjuster uses.
Licensed (PROLISN776L6), bonded, GL + Workers’ Comp insured. An uninsured vendor on your property is your liability — never ours.
We know the water districts, the inspectors, and the response times. Local crews, not a national call center.
| Calling around | In-house staff | Priority Care | |
|---|---|---|---|
| Response time | Whoever picks up | Business hours | 24–48hr SLA · same-day on Command |
| Vendors vetted & insured | You hope so | One person’s rolodex | Always — to our standard |
| Documentation | Texts & memory | Inconsistent | Timestamped, insurer-grade |
| Compliance tracked | On you | If they remember | Managed & filed |
| Cost | Unpredictable | Salary + benefits | One forecastable line item |
No. Priority Care is a response & documentation membership — not an insurance policy. We make claims easier with insurer-grade documentation; we don’t replace your coverage. (Insurance-claim recovery is a separate Prolific service.)
We’re the layer above them: one call, vetted insured backups when your guy ghosts, and the timestamped documentation your vendors don’t give you. You keep who you love; we cover the gaps.
The compliance checks and preventive walks pay for themselves by catching the $40,000 problem while it’s still a $400 one. The emergency response is the insurance you hope not to use.
Anytime, no lock-in. Manage or cancel your membership yourself from your member portal. It’s a month-to-month relationship we earn.
Yes — Priority Command is built for portfolios, with a multi-property dashboard, named crews, and full compliance management. Call (425) 800-4775 for a portfolio quote.
On retainer. On record. On call. Join the operators who stopped calling around.